1. Understand the current experience
1. Understand the current experience
1. Understand the current experience
The first step is listening to your people.
Through surveys and facilitated focus groups, we gather rich quantitative and qualitative data to understand how employees actually experience work — not how leaders assume they do.
This gives you clear insight into what’s working, what’s not, and where frustration or disengagement is building.
2. Act on what matters most
1. Understand the current experience
1. Understand the current experience
This step focuses on taking practical action.
To ensure time, energy and resources are used effectively, the focus is on one priority area at a time.
Charlie uses human-centred design to co-create new processes, systems or practices with key stakeholders. By involving end-users in shaping how work is done, solutions are practical, adopted more quickly, and create a better experience for everyone.
3. Monitor, adapt & sustain
1. Understand the current experience
3. Monitor, adapt & sustain
During the last step, ongoing check-in keeps you ahead of issues, builds trust with employees, and embeds continuous improvement into the way you lead and manage people.
Quarterly pulse surveys are used to track whether actions are making a difference, identify emerging risks early and adjust priorities as the organisation evolves.
Making improvements to your Employee Experience
Once priorities are agreed, Charlie will work with you to strengthen the parts of your employee experience that will make the biggest difference. Support is always tailored to your organisation, your people and your goals.
Working with end users, Charlie facilitates workshops to co-design the new ways of working. These workshops include the following areas:
People Management Processes
Strengthen the core people processes that shape how employees experience work day to day, including:
- Recruitment and selection
- Onboarding and induction
- Performance management
- Talent and succession planning
- Reward and recognition
- Career management
- Strategic workforce planning
The focus is on creating processes that are clear, fair and easy.
Learning & Development
Charlie helps organisations design learning approaches that build the capabilities needed for success and provide employees with ongoing growth and development.
This includes providing guidance and governance to employees on the use of AI within the business, and providing them with the skills and knowledge around best practice use to improve performance, efficiency and effectiveness.
Leadership Development & Coaching
Leaders are supported to build the confidence and skills needed to lead people well, communicate clearly, manage performance, and navigate complexity with empathy and accountability.
Organisational culture
From an understanding of how your culture is really experienced, Charlie helps you align values, expectations and behaviours so people feel connected, supported and clear about how work gets done.
Change Management
Whatever change you're navigating, you'll be helped to successfully and empathetically manage the human side of change. The focus is on clear communication, building understanding and capability, reducing risks, and supporting people to adapt without losing trust or momentum.